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March 2021 Product Update

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March 29, 2021 by Jim Turner Leave a Comment

Please review the list of updates below which we have implemented since our last product update in mid-January. All of these updates are live in our system now.

Our enhancements include:

Dialer for outbound calling:

  • Dial a contact outbound from recruiting or retention and inbound calls will be routed to the user forwarding number where inbound texts are also forwarded
  • Turn on call recording in the User Settings screen
  • The additional of a block off minutes included in each pricing plan detailed on the billing page with usage billing by block of minutes above the amount included in the product tier

Multi-Office Brokerage enhancements

  • Donate campaigns to the organization campaign library where the campaigns can be downloaded by other accounts linked in an organization
  • Transfer team member from retention across accounts in an organization where there is centralized recruiting and onboarding at the office level

Other Additional Enhancements:

  • Add additional users within a pricing plan tier within BK billing page
  • Donate smart campaigns to the Brokerkit campaign library
  • Configure the timezone and production values for an account in Account Settings
  • Added the ability for a user to create their own trial account to speed up onboarding

We made these UX (User Experience) changes to improve product usability

  • Implemented product analytics to study user behavior and made the below changes to improve usability, make onboarding faster and reduce support tickets
  • We moved Campaigns, Landing Pages, Data, Labels from User Menu to the left sidebar menu
  • Made “Smart Subscriptions” sort by “Start Date” instead of “Campaign Name”
  • Added logging when a phone number is released
  • Shared with Referring Agent set to Staff Only by default
  • One task will be created per contact on the “Add Task” bulk action
  • We removed the “Backlog” screen due to lack of use

We Addressed These Bugs:

  • Where an image was not copied to the text area from Google Docs
  • When timeline events showed from another user
  • When the contact form was absent on the landing page
  • When the wrong filter counts were shown when contacts deleted
  • When the signature was malformed when the user logged in
  • When the user was unable to log in on a trial account
  • When after choosing a template and changing the content of the created smart campaign, the smart campaign was not saved correctly
  • Where smart campaigns were not showing up for some users
  • When smart campaigns were sending duplicate text messages

Category iconProduct Updates

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